Frequently Asked Questions
Got questions? We've got answers! ✨
Find answers to common questions about our cleaning services, pricing, and policies.
General Questions
Do you provide all cleaning supplies and equipment?
Yes! We bring all the necessary cleaning supplies, equipment, and tools needed to clean your home or business. Our supplies are professional-grade and eco-friendly when possible.
Are you insured and bonded?
Absolutely! Marshall's Pristine Cleaning is fully insured and bonded for your peace of mind. We carry comprehensive liability insurance to protect your property and our team.
What areas do you serve?
We proudly serve Southern Indiana (New Albany, Jeffersonville, Clarksville, Corydon) and East Louisville premium communities (Prospect, Crestwood, Anchorage, Worthington Hills) and surrounding areas.
Do I need to be home during the cleaning?
Not necessarily! Many of our clients prefer to provide access and aren't home during cleaning. We're flexible and can work around your schedule. We just need secure access to your property.
How long does a typical cleaning take?
Cleaning time varies based on the size of your space and level of cleaning needed. A typical residential cleaning takes 1-3 hours, while commercial cleanings vary based on square footage and frequency.
Booking & Scheduling
How do I book a cleaning service?
You can book by calling us at (502) 414-1642 or filling out our online contact form. We'll discuss your needs and schedule a convenient time for your cleaning service.
How far in advance should I book?
We recommend booking at least 2-3 days in advance for regular cleaning and 1 week for deep cleaning or special services. However, we're available 24/7 for emergency cleaning needs.
Can I reschedule my appointment?
Yes! Life happens, and we understand. Please give us at least 24 hours notice when possible to reschedule your cleaning appointment without any fees.
Do you offer same-day cleaning?
We try our best to accommodate same-day requests based on availability. Call us at (502) 414-1642 and we'll see what we can arrange for urgent cleaning needs.
Pricing & Payment
How much do your services cost?
Our pricing varies based on the size of your space, frequency of service, and type of cleaning needed. Visit our pricing page for general rates, or contact us for a personalized quote.
Do you offer free estimates?
Yes! We provide free, no-obligation estimates for all our services. We'll assess your space and cleaning needs to provide an accurate quote.
What payment methods do you accept?
We accept cash, checks, and major credit cards for your convenience. Payment is typically due upon completion of service.
Are there any hidden fees?
Never! We believe in transparent pricing with no hidden fees. The quote we provide is the price you pay, unless you request additional services.
Service Quality
What if I'm not satisfied with the cleaning?
Your satisfaction is our priority! If you're not completely happy with any aspect of our service, please contact us within 24 hours and we'll return to make it right at no additional charge.
Are your cleaning staff background checked?
Yes! All our team members undergo thorough background checks and are carefully screened before joining our team. We take your security and peace of mind seriously.
What if something gets damaged during cleaning?
While rare, accidents can happen. We're fully insured to cover any damages that might occur during cleaning. We'll assess the situation and work with our insurance to make things right.
Do you clean during holidays?
We're available 24/7, including holidays! Holiday cleaning may include additional fees, but we're here when you need us most, especially for special events and entertaining.
Special Services
Do you handle hoarding cleanup?
Yes, we provide compassionate hoarding cleanup services. We understand this is a sensitive situation and approach every job with discretion, respect, and professionalism.
Can you clean after construction or renovation?
Absolutely! Post-construction cleaning is one of our specialties. We handle all the dust, debris, and detailed cleaning needed to make your newly built or renovated space move-in ready.
Do you provide organizing services?
Yes! In addition to cleaning, we offer professional organizing and decluttering services to help you create functional, beautiful spaces that are easy to maintain.
Can you clean luxury or high-end homes?
Definitely! We specialize in luxury home cleaning with specialized care for high-end finishes, valuable furnishings, and premium appliances. Our team is trained in proper care techniques for luxury materials.
Still Have Questions?
Can't find the answer you're looking for? We're here to help! Contact us anytime with your questions.
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